Refund Policy

1. Eligibility for Refunds
Arzeni will issue a full refund for returned products only if the warranty seal is intact. This policy is in place to ensure the integrity and safety of our products. Defective products with visible damage (i.e., scratches, leakage) shall be fully refunded to the consumer, given clear proof has been submitted to contact@arzeni.nl

2. Return Procedure
To initiate a return, the Consumer must contact Arzeni through contact@arzeni.nl within 14 days of receiving the product and provide proof of purchase. The product must be returned in its original packaging, with the warranty seal intact, and in the same condition as received.

3. Processing Refunds
Once Arzeni receives and inspects the returned product, and confirms that the warranty seal is intact, a full refund will be processed using the same payment method used for the original transaction. Refunds will be processed within 14 days of receiving the returned product.

4. Non-Refundable Items
Products with broken or missing warranty seals are not eligible for a refund, unless the product is defective or not as described. 

5. Shipping Costs
The Consumer is responsible for the cost of returning the product to Arzeni. If the product is defective or not as described, Arzeni will reimburse the return shipping costs.